Gary Engel’s quest for a better customer experience landed him his current role, ensuring outstanding tech support and service for Eiwebs International Limited’s ever-growing consumer base.  After working in different industries, Gary found his calling while working on the integration team at NSTAR. During the merger of Boston Edison and Commonwealth Energy, he began to hone his craft for customer satisfaction and team building.  His experiences there led him to help found eSupportNow during the dotcom boom. The focus was delivering the “new” customer service, replacing the idea of antiquated call centers with full-service contact centers.

His customer service experiences led his journey to Eiwebs in 2002. And for the past 23 years, Gary has been responsible for Sales and Support Operations worldwide, including India and Brazil.  When not trying to perfect the art of helping our customers, Gary likes to help himself to good food, good music and a good trip across the Atlantic.